Raising a Ticket
For the most part, BloopDiary gives you the tools to control the security of your diary. You are able to block a diarist that you don't want to have access to your diary by going to Manage My Diary --> Security & Privacy --> Friends & Block List and typing the diary name and clicking either Friend or Block.
But there are other reasons to need us to intervene. You might need help with your subscription options, you may have a tech issue, or you may have an issue with another diarist and blocking them have not helped.
On your taskbar, the last option is "Get Help"
Raising a Ticket
Here is what the page looks like when you click "Get Help".
Your options here are: Raise a Ticket, User Agreement, Staff Policy, and BloopDiaryBasics.
Raise a ticket: Click on this link will bring you to a form to fill out.
In the first box, you write a detailed message about the situation you're seeking help with. Then you choose which department to send your message to. You can pick from Administration, Diary Support, Finance Department, or Technical Support.
Administration - Only raise a ticket to Administration if your ticket concerns a member of staff (Beth aka Greta Garbage or Mark aka Mark).
Diary Support - for issues with other diarists or if you are not sure which department to send your ticket to.
Finance Department - if you have an issue with your payment for BloopXtra you send a ticket to this department
Technical Support - if you are experiencing technical problems, this is where you send your ticket.
Once you finish the form you click on "Raise Ticket" and a staff member will review your ticket and help to solve the issue.
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