fuck. i can't even type this as a real narrrative because it gets me too riled up.
essentially, i reserved a uhaul truck about 4 minutes after i accepted my new job in toronto. so... early august? they said they'd reserve me a 14' truck and tow dolly for my car. they'd call the day before my pick-up, to confirm. awesome.
i called them today, as i was getting antsy about the reservation.
me: hi, i'm calling about reservation x, a 14' truck and tow dolly, for pick-up september 30 in kenora.
uhaul: okay... i see that reservation here. we don't have a 14' truck in kenora. we have a 10'.
me: um, no. i need a 14'. or bigger. what about the policy about a larger truck for the same price if you don't have what i reserved?
uhaul: we don't have any bigger trucks. there should be a 14' truck coming into kenora oct 3.
me: that doesn't help me. i need to be out of my house september 30.
uhaul: you could get a truck in winnipeg.
me: fine. i will drive to winnipeg tomorrow. i need a truck.
uhaul: there are no trucks in winnipeg for you. they're all reserved.
ARE YOU FUCKING KIDDING ME?!?!?!
obviously, there was more to this conversation. including my queries about how i was supposed to fit 3 people in the 2-seater truck ["i don't know"] and what the point of even making a reservation might be [silence]. i also excused myself and called back three times.
we now have a 10' truck "reserved", and will pull a 5'x8' trailer behind it. we will have to drive the car. i am not impressed in any way, and the girl who thought she was doing me a favour by giving me a "discount" can blow a goat.
possibly best of all, i tweeted from my phone that i was "fucking livid with uhaul". then i took a deep breath, and said, hippie-style "it's gone". and it was. i was over it. life was going on. i came home and checked tweets online. "UHaul_Cares@ange_spange Whatever the issue, let us fix it. A Customer Advocate can contact you directly, or call us at 800-789-3638 ^RG." really seth?! i mean really?! |
Loading...
